View, Filter, and Export Paydios Transactions

The Transactions page in your Paydios dashboard gives you a complete record of every payment that has been initiated through your merchant account. You can filter and search the list, inspect individual transactions, issue refunds, and export data for accounting or reconciliation purposes.

Transaction statuses

Every transaction in Paydios has a status that reflects its current state in the payment lifecycle:

Status	Meaning
`paid`	The payment was successfully completed and funds have been collected.
`pending`	The payment has been initiated but is awaiting confirmation from the payment network or customer’s bank.
`failed`	The payment attempt was declined or otherwise could not be completed. No funds were collected.
`refunded`	The full transaction amount has been returned to the customer.
`partial_refund`	A portion of the transaction amount has been returned to the customer.
`disputed`	The customer has opened a chargeback or dispute with their bank or card issuer.

A disputed transaction is not the same as a refunded one. A dispute is initiated by the customer’s bank, not by you. See the Disputes page for how to respond to and manage chargebacks.

Viewing the transaction list

Log in to merchant.paydios.io and select Transactions from the left sidebar. The list shows all transactions in reverse chronological order with the following columns:

Column	Description
Transaction ID	Unique identifier for the payment
Customer	Customer name and email address
Date	Date and time the transaction was created
Amount	Payment amount and currency
Status	Current transaction status
Session ID	The checkout session associated with this transaction

Click any row to open the full transaction detail view.

Filtering transactions

Use the filters at the top of the transaction list to narrow the results:

Filter by status

Select one or more statuses from the Status dropdown: paid, pending, failed, refunded, partial_refund, or disputed. The list updates immediately to show only matching transactions.

Filter by date range

Use the Date filter to set a start and end date. For example, select the current calendar month to prepare a monthly reconciliation report.

Filter by amount

Set a minimum and/or maximum amount in the Amount filter to find transactions within a specific value range. Amounts are filtered in the currency of your merchant account.

Search by customer or transaction ID

Type a customer name, email address, or transaction ID into the search bar to jump directly to a specific record.

Transaction detail view

Clicking a transaction opens the detail view, which includes:

Transaction ID and Session ID
Customer name, email, and billing address
Payment method (card type, last four digits)
Amount, currency, and status
Timestamps — created, updated, and settled dates
Refund history — any partial or full refunds applied to this transaction
Dispute status — if a dispute has been opened, a link to the dispute detail

Issuing a refund

Open the transaction

Find the transaction in the list and click it to open the detail view.

Click Refund

Click the Refund button in the top-right corner of the transaction detail panel.

Choose full or partial refund

Enter the amount to refund. For a full refund, the field is pre-filled with the original transaction amount. For a partial refund, enter the specific amount to return.

Confirm

Click Confirm refund. The transaction status updates to refunded or partial_refund. The customer receives the funds according to their payment method’s standard processing time.

Refunds cannot be reversed once confirmed. Verify the amount before confirming.

Exporting transactions

Export your transaction data as a CSV file for use in accounting software, reconciliation spreadsheets, or your own reporting pipelines.

Apply filters (optional)

Filter the transaction list to the date range, status, or other criteria you want to export. The export will include exactly the records currently shown in the filtered view.

Click Export

Click the Export button at the top-right of the transaction list.

Receive the file

Paydios generates the CSV and sends a download link to the email address associated with your merchant account. Large exports may take a few minutes to prepare.

The exported CSV includes the following columns:

transaction_id, session_id, customer_name, customer_email, amount, currency,
status, created_at, updated_at, settled_at, payment_method, last_four,
refunded_amount, dispute_status

Understanding failed transactions

A failed status means the payment was not completed. Common causes include:

Card declined by the issuing bank
Insufficient funds
Incorrect card details entered by the customer
3D Secure authentication failure
Card expired

Failed transactions do not result in any charge to the customer. The customer can retry by starting a new checkout session. No funds are held or collected for failed transactions.

If you see a high rate of failed transactions from a specific card type or country, contact help@paydios.io to review your payment method configuration.

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Core Features

Merchant Account

Integrations

Platform & Security

View, Filter, and Export Paydios Transactions

Transaction statuses

Viewing the transaction list

Filtering transactions

Transaction detail view

Issuing a refund

Exporting transactions

Understanding failed transactions

​Transaction statuses

​Viewing the transaction list

​Filtering transactions

​Transaction detail view

​Issuing a refund

​Exporting transactions

​Understanding failed transactions

Transaction statuses

Viewing the transaction list

Filtering transactions

Transaction detail view

Issuing a refund

Exporting transactions

Understanding failed transactions